Kk Kathryn West

About Kk Kathryn West

As a strategic Customer Success Manager with a unique dual perspective rooted in healthcare and SaaS, I specialize in bridging the gap between complex enterprise solutions and meaningful user outcomes. I am a dedicated relationship builder and data-driven storyteller who leverages my background to anticipate end-user needs and align internal product goals with the high-stakes challenges of the HealthTech landscape. By combining empathetic partnership with analytical problem-solving, I transform software adoption into measurable long-term success for both my partners and their stakeholders.

Experience

1. Senior Customer Success Manger

   CipherHealth

   Aug 2023 — Present

   Support and manage the day to day needs of key health partners throughout the United States. Build and cultivate relationships at all levels of the healthcare experience, ensuring maximum value from the CipherHealth product suite. Explore and expand client usage of the software, tools, and resources. Responsible for working directly with client executives and business sponsors throughout the customer lifecycle, ensuring alignment in a shared customer journey that supports adoption, expansion of software usage, and renewal. Utilize data to tell a story that provides insights to the customer. Drive and promote best practices for optimal results. Represent the Customer Success team on internal committees to support internal and external key initiatives.

Education

• Radford University

  Bachelor’s Degree, Recreation and Leisure Services

  1991 — 1995

• The University of North Carolina at Chapel Hill

  Graduate Fellowship

  1995 — 1996