Kwesi Bonso-Abban
IT Operations Manager @Shell
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WORK HISTORY
IT Operations Manager @Shell
London, GB
Successfully managed the implementation of a comprehensive IT infrastructure upgrade, improving operational efficiency, increasing system reliability, and reducing downtime by 80% within a three-month timeframe, resulting in enhanced productivity and cost savings.• Implemented effective IT service management practices, including incident, problem, and change management processes, resulting in improved incident resolution times by 25%, minimized system disruptions, and enhanced user satisfaction by 40% within a quarter.• Developed and maintained strong relationships with key stakeholders, both internal and external, fostering collaboration, effective communication, and alignment of IT initiatives with business goals.• Led and mentored a high-performing IT operations team, fostering a culture of continuous learning, professional development, and innovation.
EDUCATION
University of Cambridge
Master of Business Administration - MBA, Strategy
University of Exeter
Master's degree, Engineering Management
Achimota Senior Secondary School
General Science
Kwame Nkrumah University of Science and Technology, Kumasi
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering
SKILLS
ABOUT KWESI BONSO-ABBAN
Great at analyzing client needs in the development of relevant products that optimize conversion rates and project managing the launch of these products. •Excellent communicator of product value proposition to win business support and to highlight product strengths to clients and sales teams.•Have cross-functional experience across Financial Planning & Analysis, Networks, IT, Sales, Product Development, Project & Vendor Management etc.
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