Kevonya Webb-Riley
Project Manager, Operations & Strategy @Shero Commerce
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WORK HISTORY
Project Manager, Operations & Strategy @Shero Commerce
Manage end-to-end project delivery across 15+ concurrent stakeholder accounts, maintaining a 97% on-time delivery rate across all client commitments, including PPC (Google and Meta Ads), SEO, and email. • Drive a 15% reduction in project delivery lag by implementing performance dashboards that give leadership real-time visibility into project health. • Direct a 12-person contractor team across 15+ campaigns per month, establishing clear ownership, accountability frameworks, and milestone tracking processes to reduce bottlenecks and ensure consistent execution. • Produce weekly and monthly performance reports, translating complex operational data into clear, actionable insights for senior leadership planning and cross-functional stakeholder updates. • Centralize project workflows across JIRA, Tempo, ServiceDesk, Confluence, Hubspot, and Slack, reducing client response time by 50% across a distributed 12-person contractor team.• Serve as project manager for CEO-hosted monthly LinkedIn Live events with external partners including Shopify and Patchworks, coordinating end-to-end logistics, managing partner scheduling, and tracking post-event follow-ups and action items to ensure accountability and continuity across each executive-sponsored program.
EDUCATION
Old Dominion University
Bachelor’s Degree
Mercer University
Master's degree
ABOUT KEVONYA WEBB-RILEY
I\'m a PMP-certified Senior Project Manager with 8+ years of experience building structure, driving accountability, and delivering results across complex, cross-functional environments. I specialize in turning ambiguous organizational challenges into clear processes, keeping teams aligned, stakeholders informed, and initiatives moving forward.I\'ve led programs across financial services, healthcare, tech, and agency environments, partnering with senior leadership to define goals, manage risk, and create the operational conditions for teams to do their best work.Project Highlights: Process Governance: Redesigned project charter and intake documentation to capture stakeholder requirements upfront, reducing project stalls by 20% and adopted department-wide. Systems Implementation: Built centralized project dashboards and SOPs using Asana, Workfront, JIRA, and Confluence. Reduced back-and-forth, improved team handoffs, and increased delivery speed across distributed teams. Organizational Alignment: Served as the operational bridge between senior leadership and cross-functional teams, translating strategy into structured execution while maintaining 97% on-time delivery across concurrent initiatives.Core Competencies: PMO & Governance Program & Portfolio Management Cross-Functional Stakeholder Alignment Change Management & Process Improvement Budget Planning & Resource Allocation Platforms: JIRA, Confluence, Asana, Workfront, Monday.comI thrive in environments where structure matters, whether I\'m standing up a new process, managing a complex program, or helping an organization move faster with fewer dropped balls. If you\'re building a team that needs an experienced PM who can lead and execute, let\'s connect. k••••••••@gmail.com I also publish a bi-weekly blog and podcast on project management in work and life.
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