Kwanesia Bass

About Kwanesia Bass

I’m a Technology Learning & Development leader specializing in cloud engagement and enablement, helping organizations drive adoption and workforce readiness during cloud and AI transformation.As AVP, Technology Learning & Development, I lead enterprise-wide strategies across training, change management, communications, and analytics to ensure cloud initiatives translate into real capability and business impact. My work focuses on aligning enablement to transformation milestones, supporting diverse audiences, and giving leaders clear insight into readiness and adoption.With over a decade of experience and a background in Prosci change management and professional communication, I build scalable programs that help people succeed through change.

Experience

1. AVP, Technology Learning & Development

   Synchrony

   Dec 2024 — Present

   Leading enterprise-wide cloud and AI enablement aligned to business transformation goals. I own end-to-end strategy across training, change management, communications, and learning analytics to drive adoption, workforce readiness, and measurable impact for cloud and generative AI initiatives.Key responsibilities and impact:• Define and execute the enterprise cloud enablement strategy across technical and non-technical functions, focusing on adoption, practical upskilling, and business outcomes• Design and scale cloud and AI learning journeys aligned to future-of-work and digital transformation priorities• Lead cloud program communications, including executive updates, newsletters, internal web hubs, and stakeholder-facing enablement materials• Own the change management strategy supporting cloud migration and sustained adoption, applying structured methodologies to reduce friction and accelerate readiness• Partner with technology, business, and change leaders to align learning initiatives to transformation milestones and workforce capability needs• Use training data and engagement insights to inform strategy, track readiness, and continuously optimize enablement efforts

Education

• Valdosta State University

  Bachelor’s Degree, Speech Communication/Public Relations

  2011 — 2015

• Armstrong State University

  Master’s Degree, Professional Communication and Leadership

  2015 — 2016

Skills

• Indesign
• Leadership
• Marketing Communications
• Facebook
• Dreamweaver
• Editing
• Advertising
• Windows
• Website Development
• Marketing
• Public Speaking
• Online Marketing
• Enrollment Services
• Newsletters
• Writing
• Data Management
• Teamwork
• Media Pitches
• Blogging
• Research
• Photoshop
• Enrollment Management
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Team Leadership
• Social Media
• Master Data Management
• Java
• Time Management
• Customer Satisfaction
• Press Releases
• Microsoft Office
• Social Networking
• Social Media Marketing
• English
• Event Planning
• Spss
• Business Requirements
• Customer Service