Kwami Henyo
IT Operations & Projects Lead @DMI
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WORK HISTORY
IT Operations & Projects Lead @DMI
Arlington, VA, US
Oversee the daily operations and strategic management of IT infrastructure to ensure high availability, security, and compliance with industry standards.• Lead the planning, execution, and successful delivery of multiple IT projects, including infrastructure upgrades, system deployments, and technology migrations.• Collaborate with executive leadership, stakeholders, and cross-functional teams to define project scope, goals, and timelines aligned with organizational objectives.• Manage and coordinate technical teams, vendors, and internal stakeholders to ensure seamless project execution and operational stability.• Implement ITIL best practices to optimize incident management, problem resolution, and service delivery processes.• Drive infrastructure modernization initiatives, capacity planning, and resilience strategies to support organizational growth.• Communicate project status, operational metrics, and strategic IT initiatives effectively to executive management and stakeholders.• Continuously improve processes through automation and best practices, enhancing efficiency and minimizing downtime.
EDUCATION
University of Maryland Global Campus
Master's degree, Cybersecurity
University of Maryland Global Campus
Bachelor's degree, Management Information Systems and Services
Northern Virginia Community College
Associate of Science (A.S.), Information Technology
ABOUT KWAMI HENYO
As an IT Operations & Projects Lead, I oversee the organization’s IT infrastructure to ensure secure, reliable, and scalable technology services. I lead multiple projects—from system upgrades to migrations—while working closely with executive teams and stakeholders to align IT initiatives with business goals. I focus on operational excellence, process improvements, and delivering strategic IT solutions that drive organizational growth.
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