Kwai Hopkins
Cloud Operations Support Engineer Iam Administrator @Markel
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WORK HISTORY
Cloud Operations Support Engineer Iam Administrator @Markel
US
IAM and Azure Administration Summary:Identity and Access Management: Enhanced enterprise security by remediating privileged role risks in Active Directory and Entra ID, cutting audit findings by 35%. Designed and implemented scalable IAM solutions using AWS Identity Center, Entra ID, and Okta Classic/OIE for over users, reducing account lockouts by 20%. Automated identity lifecycle management with Okta Workflows and APIs, which decreased manual provisioning time by 40%. Implemented enterprise-wide SSO and MFA across 50+ applications, improving productivity and reducing password reset tickets by 25%.Azure Cloud Operations: Monitored and supported Azure infrastructure for high availability, managing resources like VMs, storage, networking, and Entra ID. Implemented and maintained security controls using Azure Security Center and role-based access management. Automated operational tasks and deployments with PowerShell, CLI, ARM templates, and Terraform. Configured and monitored alerts for resource quotas and health using Azure Monitor. Performed regular backups, disaster recovery tests, and patch management.Cloud Security and Optimization: Used WIZ for continuous cloud security monitoring, leading to a 30% reduction in critical vulnerabilities. Produced compliance and performance reports on Azure resources, increasing cost visibility and reducing monthly spend by 15%. Automated infrastructure deployments with Terraform, Azure DevOps, and ARM templates, shortening deployment time from days to hours while ensuring consistency.Support and Documentation: Collaborated with cross-functional teams to support cloud migrations, application deployments, and third-party integrations. Generated cost and performance reports to optimize cloud spend. Responded to and remediated security incidents. Documented operational procedures, troubleshooting guides, and best practices.
EDUCATION
Virginia College-Richmond
Currently enrolled
ECPI University
Associate of Arts and Sciences - AAS
ABOUT KWAI HOPKINS
At Markel, my role as a Cloud Support Analyst pivots on fortifying cloud infrastructure and ensuring stringent access management. With a focus on Azure and AWS ecosystems, my expertise in cloud services is further enhanced by multiple Azure certifications and an AWS credential, underpinning my proficiency in cloud-native architectures. Collaboration with our IT team has enabled us to maintain high performance and security standards for our cloud operations, emphasizing a steadfast commitment to advanced technology solutions and operational excellence. Also, monitoring, provisioning cloud resources via DevOps tools such as Terraform, Azure DevOps and Jenkins.
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