Karim Wagdi

Cx Director & Principal Technologist Tx @Tata Communications

Windsor, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2022 — Present

Cx Director & Principal Technologist Tx @Tata Communications

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London, GB

EDUCATION

N/A

Cambridge Judge Business School

Chief Technology Officer- CTO program, Strategy and AI innovations

1997 — 2002

The American University in Cairo

Bachelor's degree, Computer Science and Economics

2010 — 2012

Maastricht School of Management

Masters Degree in Business and Administration, Business Administration and Management, General

N/A

The American University in Cairo

Management Information Technology Diploma

N/A

The American University in Cairo

Executive and Project Management Diploma

1982

Collège-des-Frères

High School Graduate, Mathematics and Computer Science

SKILLS

Service ManagementPre-SalesVoipData CenterWanService DeliveryBusiness IntelligenceProduct ManagementUnified CommunicationsSolution SellingCcnaRoutingSlaSwitchesNetworkingVasProfessional ServicesProject ManagementManaged ServicesIntegrationItilTelephonyQosSipContact CentersNetwork DesignIp TransformationStrategic PartnershipsNew Business DevelopmentWirelessCisco TechnologiesEthernetPmpManagementTelecommunicationsTeam ManagementAvayaIT Service ManagementMobile DevicesComputer Network Operations

ABOUT KARIM WAGDI

Forward-thinking Technology ExecutiveWith over 24 years of proven expertise in shaping and executing strategic technology business initiatives, I am a visionary technology leader passionate about driving innovation and fostering digital transformation. Currently seeking a challenging role as Chief Technology and Innovation Officer (CTIO), I aim to leverage my skills to propel businesses into the next era of technological advancement.Key Strengths:Strategic Leadership: Adept at crafting and executing technology strategies aligned with business objectives. Demonstrated success in navigating organizations through complex technological landscapes, resulting in increased efficiency and profitability.Innovation Champion: Known for cultivating a culture of innovation and continuous improvement. Track record of implementing emerging technologies to drive competitive advantage and enhance customer experiences.Digital Transformation: Proven ability to lead end-to-end digital transformation initiatives. Skilled in harnessing the power of data analytics, artificial intelligence, and cloud solutions to optimize operations and elevate business agility.Cross-functional Collaboration: Experienced in collaborating with diverse teams, fostering strong interdepartmental relationships, and aligning technology solutions with the broader organizational strategy.Risk Management: Expertise in navigating cybersecurity challenges and ensuring robust risk management frameworks. Committed to maintaining the highest standards of data security and privacy.Career Highlights:Successfully led the implementation of CX solutions powered by AI and IoT, resulting in a 48% increase in operational efficiency and a 38% reduction in costs.Spearheaded the digital transformation journey, resulting in a 71% improvement in customer satisfaction and a 140% increase in revenue.Established and nurtured a high-performance technology team, fostering a culture of collaboration and innovation that led to securing strong partnerships with several key ecosystem partners and delivering the largest worldwide international technology deployments.

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Karim Wagdi — Cx Director & Principal Technologist Tx at Tata Communications in Windsor, GB | Unifers