Kwad Mensah
Helping companies get ahead with Digital Strategy & Transforming the Customer Experience | US - Utilities & Energy | Managing Director at Accenture
- Role
- Managing Director at Accenture
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Kwad Mensah
I enjoy helping clients in the utilities and energy industry determine how to enhance the…
Experience
Managing Director
Jun 2005 — Present
My areas of expertise are management and solution architecture for large scale business transformation and system implementation projects in the utilities and energy industries. I am focused on digital customer transformation bringing the best practices in operations along with enabling technology so utilities and energy companies can provide their customers with the best service and their employees are empowered with the best tools to serve. My focus is customer service and customer operations within utilities and energy, spanning across front office and back office business and IT. I have shaped and led transformational engagements across all customer facing channels including web, mobile apps, and IVR, and worked with customer organizations at multiple regulated utilities and energy companies across the North America.
Education
University of Illinois Urbana-Champaign
Bachelor of Science
Skills
- Leadership
- Project Management
- Management
- Solution Architecture
- Business Process Design
- Customer Service
- IT Enabled Business Transformation
- Process Improvement
- Marketing
- Utility Industry
- Business Analysis
- Program Management
- Sap Implementation
- Consumer Package Goods
- Sales Process
- Sap Crm
- Management Consulting
- Customer Information Systems
- Business Process
- Business Process Re-Engineering
- Strategic Planning
- Order Management
- Business Process Improvement
- Strategy
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