Kimlynn V.
Mortgage Operations Manager @Rivermark Community Credit Union
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WORK HISTORY
Mortgage Operations Manager @Rivermark Community Credit Union
Oversees Mortgage Operations Team by performing a variety of operational duties related to mortgage loans in compliance with Credit Union policies. Collaborates with business partners offer innovative, valuable mortgage solutions with a focus on risk management. Provides functional oversite and direction of processing, closing, post-closing and servicing of residential first mortgages.• Manages Mortgage Processing, Closing and Servicing staff including hiring, performance appraisals, training and motivating to ensure business results are achieved.• Serves as second level escalation and resolution point of contact to members for all servicing related inquiries on Mortgage and Home Equity loans.• Assists in managing Mortgage Pipeline as it relates to processing, closing, and servicing. Provides narrative context for variations in SLA, implements timely adjustments to tactics or processes as appropriate and makes recommendations to achieve targeted results.• Manages overview of quality control review on pre and post-funded loans.• Manages and reviews daily batch reporting to ensure systems communication between servicing and on-line bank systems and sub-servicing platform.• Manages and reviews daily batch reporting to ensure systems communication between servicing and on-line bank systems and sub-servicing platform.• Participates in department audits and certifications to ensure department compliance with policies and procedures. Ensures all security procedures are followed. Complies with all rules and regulations as they pertain to mortgage lending to minimize the risk of loss. Ensures compliance with all NCUA, Fannie Mae and mortgage insurance regulations.
EDUCATION
Nai Beauty Studio and Academy
Permanent Cosmetics/Makeup and Tattooing
Nai Beauty Studio and Academy
Esthetician
Portland Community College
Business Administration and Management, General
Santosha for Everybody
200 Initial Hours, Yoga Teacher Training/Yoga Therapy
ABOUT KIMLYNN V.
To secure a position in an innovative company where I can apply my expertise and extensive experience in account management, data process analysis, and knowledge of business practices to establish and maintain quality relationships with the company and its vendors.
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