Kumar Vivek
Director of Content @ Microsoft | AI, Copilot & Enterprise Content | Driving global adoption & reducing support costs at scale
- Role
- Director, Content at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kumar Vivek
I drive global content strategy that combines human expertise with data‑driven intelligence by leveraging content analytics, customer feedback, and usage patterns to continuously refine how we deliver knowledge at scale. With a strong commitment to innovation, transparency, and responsible AI adoption, I partner across engineering, marketing, design, and content teams @ Microsoft to accelerate customer success, drive product adoption, and shape a trusted AI‑powered future.I lead a global team of content professionals focused on delivering trusted, high-quality documentation and training experiences for AI and enterprise solutions. With 20+ years of experience in transforming complex technology into clear, actionable knowledge that empowers millions of users worldwide, I\'ve evolved from a Technical Writer to strategic content leader reflecting sustained impact, curiosity, growth, and leadership.Passionate about the intersection of AI, knowledge systems, and customer empowerment.
Experience
Director, Content
Dec 2023 — Present · Redmond, WA, US
Lead the content development team involved in strategic planning and development of technical documentation and training of products such as Agent 365, Copilot Studio, Dynamics 365, Power Platform, and Solutions for various industries (Retail, Finance, Manufacturing, etc.) with a focus on generative AI technologies.
Education
National Institute of Information Technology
Professional Diploma in Network-Centered Computing, Computers
1997 — 2000
University of Delhi
Bachelor's Degree, Mathematics
1997 — 2000
Skills
- Testing
- Usability
- Windows Server 2012
- Online Help
- Office 365
- Visio
- Software Documentation
- Sdlc
- Technical Writing
- Xml
- Content Development
- Data Quality Services
- Dxstudio
- Robohelp
- Technical Documentation
- Framemaker
- Technical Communication
- Publishing
- Content Management
- Requirements Analysis
- Software Development Life Cycle (Sdlc)
- Content Publishing
- Windows 8
- C#
- .net
- Microsoft Dynamics Crm
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