Karen Wilder

Director of CRM Customer Success

Role
Director of Crm Customer Success at Hapi
Location
Tulsa, OK, US
LinkedIn followers
500 followers

Experience

  1. Director of Crm Customer Success

    Hapi

    Feb 2025 — Present · Tulsa, OK, US

    Manage and strengthen customer relationships through proactive engagement and communication. Monitor account metrics to ensure customer goals are met and align these goals with product capabilities by collaborating with internal teams. Identify and pursue business development opportunities to drive growth, while providing exceptional customer support to address any issues or concerns promptly.

Education

  • Florida International University - College of Business

    Bachelor in International Business

    2006 — 2008

Skills

  • Time Management
  • Hospitality Management
  • Resorts
  • Event Planning
  • Tourism
  • Hotels
  • Microsoft Office
  • Sales
  • Hospitality Industry
  • Software Documentation
  • Social Media
  • Windows
  • Training
  • Customer Satisfaction
  • Hospitality
  • Help Desk Support
  • Customer Service
  • Hotel Management
  • Delphi
  • IT Service Management
  • Revenue Analysis
  • Event Management
  • Meeting Planning
  • Vendor Management
  • Budgets
  • Recruiting
  • Microsoft Excel
  • Management
  • Active Directory

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Karen Wilder — Director of Crm Customer Success at Hapi in Tulsa, OK, US | Unifers