Ibrahim Kuttab
Project Manager Scrum Master @Ontario Securities Commission
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WORK HISTORY
Project Manager Scrum Master @Ontario Securities Commission
Toronto, ON, CA
EDUCATION
Al-Mansour University College
B. Sc., Computer Science
University of Liverpool
Master of Business Administration (MBA), Management
SKILLS
ABOUT IBRAHIM KUTTAB
Hi, my name is Ibrahim.\'+, ensuring technical support services are delivered to supportmission-critical business activities.I encourage you to check out my skills, experience, and recommendations below and feel free to send me a DM.AREAS OF EXPERTISEApplications & infrastructure projects Scrum Framework SDLC Processes and workflow development Subcontractors and Vendors Management Quality Assurance processes JIRA, MS Office, MS Project, and MS Visio • Cost Saving Initiatives Products Awareness SLAs Negotiation Project SchedulingCORE COMPETENCIES AND ACHIEVEMENTSManagement and LeadershipFounded & managed an IT company since 2013 Overseeing all functions of the business including research and development, sales and marketing, customer service, human resources, procurement, and finance. Built a client base of 100+, with 33% on a monthly retainer. Over 10 clients have been on a retainer contract for over 8 years. Maintained a 5-star rating on Google Business Profile (33 clients – https://bit.ly/3Pr1Fwi)IT Infrastructure Manager and Projects Section Head at Musanada Led a large-scale data centre migration project. Managed a team of 50+ resources to migrate company servers, storage, networking devices, and infrastructure appliances to a highly secured zone within a 72-hour period. Achieved zero downtime and met stringent deadlinesProcess Improvement and Client Services Created a digital solution, ‘Dr Paperless’, to overhaul outdated data collection processes within the dental industry. Increased staff productivity by 20% across 10s of dental practices, while reducing errors and streamlining administrative procedures Expertise in Conversion Rate Optimization: Over a 4 months period, consistently reduced Cost Per Lead for clients by 500%+(from $150 to $29 per lead), while increasing website conversions by 300%+ through keyword analysis and ad campaign optimization Assisted dental practices scale operations from 0 to 4k registered patients over a 3 years period Renegotiated Data Centre SLA, improving response time by 50% while increasing availability time to 99.99%. Acquired some coding and technical knowledge in Python JavaScript Node.js MongoDB MySQL AWS Git/GitHub HTML & CSS
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