Kushal Sarswat
Program Management | Operations & Process Excellence | Scaling Programs, Improving Quality & SLA | Amazon | Lean Six Sigma
- Role
- Ad Operation Sme at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kushal Sarswat
I’m a Program & Operations Manager with 5+ years of experience driving scalable, data-driven solutions in high-volume, customer-impacting environments.Currently at Amazon, I own and execute end-to-end programs across Ad Operations, Quality, Compliance, and Process Excellence, partnering closely with Tech, Policy, Training, and Global Operations teams.What I do best:• Turn messy processes into scalable systems• Translate data into clear actions and measurable outcomes• Lead teams, manage ambiguity, and deliver under pressureImpact I’ve delivered: Reduced customer escalations by 73% QoQ through RCA & CAPA Improved turnaround time by 66%(45 mins → 15 mins) Built a bulk ad-rejection mechanism scaling capacity from 1K to 50K ads/run Sustained 99% quality scores across programs Led & mentored 16+ associates across productivity, quality, and complianceI’ve supported global launches, UATs, and site enablement across regions including Japan and San Jose, ensuring smooth rollouts and operational readiness.I thrive at the intersection of program ownership, operational rigor, and continuous improvement-where results matter more than titles.
Experience
Ad Operation Sme
Dec 2024 — Present · Bengaluru, IN
Own end-to-end execution of multiple operational and quality programs impacting customer experience at scaleDefine program vision, success metrics, KPIs, and execution roadmaps aligned with business prioritiesLead cross-functional initiatives with Technology, Policy, Training, and Global Operations teamsDrive RCA, CAPA, and defect-reduction mechanisms to improve quality and SLA adherenceManage operational risk, audit frameworks, and performance reportingLead, mentor, and performance-manage a team of 16 associatesKey Results:Reduced customer escalations by 73% QoQImproved turnaround time by 66%Delivered 99% sustained quality scoresEnabled global rollouts and UATs across international sitesEarned 15+ awards for program ownership and stakeholder impact
Education
INDUS BUSINESS ACADEMY - IBA, BANGALORE
Master of Business Administration - MBA, Marketing
2017 — 2019
KCES'S INSTITUTE OF MANAGEMENT & RESEARCH, JALGAON.
BBM (E-Commerce), IT and Management
2014 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.