Kushal Kulkarni

About Kushal Kulkarni

Assistant Manager – OperationsTata Communications Ltd Global Customer Service Center – Pune, India | December 2011 – Current.• Being in Networking field acknowledged customer issues and resolved their problems quickly and efficiently.• Assigned as Single Point of Contact for customer, assisted them in understanding their available options and help them resolve their networking issues and fulfill their needs.• Collaborated with colleagues and internal stakeholders to discuss about information and strategies.• Contacted existing and new customers to discover their needs and explain them their networking basics and resolving their complex issues.• Contributed in CSAT – Customer satisfaction with maximum rating and appreciations which enhanced the company’s need.• Developed and implemented different scripts to get control over all the quality parameters and delight customers.• Effective communications with team employees and upper management to ensure complete satisfaction of all the stakeholders involved internally and customer.• Employed knowledge of all the products and services of ongoing process to the freshers.• Evaluated the customer ‘s needs and provided service options to meet their requirements.

Experience

1. Assistant Manager

   Tata Communications

   Dec 2011 — Present · Pune, IN

   Assistant Manager – OperationsTata Communications Ltd Global Customer Service Center – Pune, India | December 2011 – Current.• Being in Networking field acknowledged customer issues and resolved their problems quickly and efficiently.• Assigned as Single Point of Contact for customer, assisted them in understanding their available options and help them resolve their networking issues and fulfill their needs.• Collaborated with colleagues and internal stakeholders to discuss about information and strategies.• Contacted existing and new customers to discover their needs and explain them their networking basics and resolving their complex issues.• Contributed in CSAT – Customer satisfaction with maximum rating and appreciations which enhanced the company’s need.• Developed and implemented different scripts to get control over all the quality parameters and delight customers.• Effective communications with team employees and upper management to ensure complete satisfaction of all the stakeholders involved internally and customer.• Employed knowledge of all the products and services of ongoing process to the freshers.• Evaluated the customer ‘s needs and provided service options to meet their requirements.

Education

• Vivekanand College Kolhapur, India

  Bachelor's degree

  2005 — 2008

• Project Management Institute India

  PMP®

• Principal L N Welingkar Institute of Management Development and Research L. N. Road, Opp. Matunga Gymkhana, Matunga (Central) Mumbai 400 019

  Master of Business Administration - MBA

  2015 — 2017

• Progressive Educational Societys Modern College of Arts, Science & Commerce , Ganeshkhind, Pune 53

  Master's degree

  2008 — 2010