Kushal Dubey
Customer Support Specialist @Amazon | Ex-System Engineer @ TCS | Application Support Specialist | Technical Lead – Change Management
- Role
- Customer Support Specialist at Amazon
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Kushal Dubey
4+ years of IT experience in Application Support (4 years of experience with Integrated Logistics Companies and Investment Banks – AP Moller Maersk, Credit Suisse).Primarily working in an Application Support profile with strong ownership of production stability.Having sound knowledge of SQL & UNIX commands, shell scripting, incident management tools like ServiceNow, SQL Server, and monitoring tools like Grafana, Kibana, and Datadog.Served as the Technical Lead for the Change Management team, responsible for raising, planning, coordinating, and implementing changes in collaboration with DBA and infrastructure teams.Managed and executed 1-day and 5-day DR plans.Hands-on experience in resolving high-critical P1 and P2 incidents, ensuring minimal business disruption.Incident and Request Management with strong problem-solving and RCA capabilities.Extensively leveraged my skills in triaging critical issues and reducing manual efforts through automation.
Experience
Customer Support Specialist
Jan 2026 — Present
Education
LNCT Group of Colleges
Bachelor of Technology - BTech, Information Technology
2017 — 2021
Lakshmi Narain College Of Technology
Bachelor of Technology - BTech, Information Technology
2017 — 2021
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