Kushal Chandra. K

About Kushal Chandra. K

With 2 decade of expertise in IT service management and incident management, I lead…

Experience

1. Senior Manager -major Incident Management at Oracle India Pvt Ltd

   Oracle

   Dec 2014 — Present · Bengaluru, IN

   Led a incident mangement with regular interaction and mentoring to ensure understanding of technology and processes- Delegated and completed technical trainings for team members on a regular basis. the Oracle OCI cloud datacenter,Application stack and Oracle database services- Oversaw swift resolution of customer issues, maintaining service levels for 20+ hosted products through 24/7 dedication,resulting in heightened customer satisfaction and retention- Supervised a proficient team to deliver solutions within defined SLAs, leading to a remarkable increase in customersatisfaction- Championed the implementation of a customer-centric approach, ensuring timely solutions for diverse products withinOracle\'s extensive portfolio- Established and maintained customer application monitoring using native solutions like Enterprise Manager and CloudObservability and Management platform- Analyzed alert patterns and led the monitoring noise fix project, achieving a significant benchmark reduction of 5% permonth- Drove the SRE or automation team to automate regular tasks, attaining a milestone of automating Sev2 and Sev 3incidents using Python code, thereby enhancing operational efficiency- Enhanced knowledge of AI and its types (Generative, ML), actively working towards implementing AI in the incidentmanagement lifecycle- Prepared and presented weekly, monthly, and quarterly business review highlights and reports to the leadership- Contributed to building process documentation, ensuring compliance with industry standards and best practices

Education

• SBMSIT VTU

  Bachelor of Engineering (BE)

Skills

• Network Administration
• Unix
• Windows System Administration
• Database Administration
• Linux System Administration