Kushagra Srivastava

Technical Account Manager @T-Systems ICT India Pvt. Ltd.

Karnataka, IN

Spearheaded end-to-end delivery of cloud and infrastructure transformation programs for strategic customers, ensuring alignment with business outcomes and driving successful migration from on-prem to Future Cloud Infrastructure under a pay-per-use model — resulting in a 30% cost reduction.•Collaborated with customer executive stakeholders and cross-functional teams (Infra, App, Security) to define and execute Customer Success Plans (CSPs) aligned with business priorities, ensuring seamless transition from pilot to production workloads.•Conducted regular Executive Business Reviews (EBRs) to track success metrics, highlight consumption milestones, and mitigate operational risks, strengthening strategic alignment and improving customer satisfaction scores.•Led cross-functional governance programs. manage SLAs, and align stakeholder expectations across multi-region support models—resulting in a 98% SLA adherence rate, 25% productivity improvement, and 95% employee retention.•Influenced cloud adoption strategies by partnering with senior stakeholders to align infrastructure usage insights with business goals; led cloud migration initiatives across AWS and Google Cloud, driving right-sizing, automation, and scalable architecture—resulting in a 20% ROI improvement and enhanced operational efficiency.•Enterprise Solution Delivery & SAP BASIS Management: Oversaw SAP BASIS administration, ensuring optimal SAP system performance and compliance.•Resilience & Incident Management: Led critical outage resolution efforts, coordinating with DevOps teams to minimize downtime and ensure business continuity.•Cultivated strong relationships with customer Program Managers, and LOB stakeholders to co-create digital transformation roadmaps, aligning cloud solutions with business outcomes.•Designed and executed multiple PoCs for cloud solutions, AI-driven automation, and infrastructure optimization, successfully demonstrating feasibility & scalability.