Kushagra Gupta
Consulting Analyst at Deloitte | Government Public Services | Process Optimization & Data Analytics
- Role
- Consulting Analyst at Deloitte
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Kushagra Gupta
As an Analyst at Deloitte Consulting with a passion for data-driven solutions and business process optimization, I specialize in Java development, data analytics, and sustainability-focused strategies. My diverse experience across engineering, design, and leadership roles has equipped me with the ability to solve complex problems while driving measurable impact. In my current role at Deloitte, I have improved system functionality by 25% through workflow enhancements, optimized ticket resolutions by doubling efficiency, and worked closely with cross-functional teams to deliver innovative solutions for public sector clients. Additionally, my leadership experience spans across organizing events like Sparsh\'22, where I led a team of 10 designers, boosting social media reach by 75%, and directing the production of award-winning short films with Cinephilia Film-Making Club. My long-term goal is to transition into strategy consulting, where I can apply my expertise in process optimization and sustainability to help businesses achieve sustainable growth and operational efficiency. I am particularly passionate about integrating data-driven decision-making and sustainability principles into strategic business initiatives. Core Strengths: • Process Optimization (25% improvement) • Java Development & Data Analytics • Leadership & Cross-Functional Collaboration • Sustainability Integration • Strategic Problem Solving
Experience
Consulting Analyst
Jul 2023 — Present · Mumbai, IN
Delivered 14 enhancements (745H); Resolved 16 defects (718H), including 6 high complexity/ critical ones, with a SIT/ UAT reject ratio of 0.18 and test defect ratio of 0.06 per 100H in 1554H of effort; Analyzed 13 invalid SIT/UAT test defects, leading to cancellations, and resolved 7 existing production defects ~ impacting 290k+ recipients/$300m issued• Co-led the critical annual COLA run processing cases individual records) with a 3.44% exception rate and ~96% accuracy; with no issues reported post run ~ leading to client and leadership appreciation• Created an issuance batch automating benefit delivery for cases monthly, saving 200+ hours of manual effort.• Resolved 196 HD tickets by providing 95 data fixes and performing 43 Root Cause Analysis ~ Consistently topped HD ticket movement metrics, reducing team backlog by moving >1.5 times the average HD Ticket movement per week• Guided the new members as the secondary point of contact for Medicaid/ Eligibility/ Authorization ~ reducing dependency on my leads• Improved system functionality by 25%, enhancing business efficiency and processing times for client operations• Boosted ticket resolution efficiency by 13%, reducing time spent on help desk support through streamlined workflows and defect resolution• Delivered critical business enhancements using ORACLE SQL and Jira, improving project reliability by 20%• Led entrepreneurial workshops for underprivileged students during Deloitte Impact Day, emphasizing my commitment to community impact• Rewards & Recognitions - 1 Spot Award, 1 Applause Award, 2 Shoutouts, and Leadership Acknowledgement as a potential SME and Mentor
Education
Sardar Vallabhbhai National Institute of Technology, Surat
Bachelor of Technology - BTech
2019 — 2023
Academic Heights Public School (AHPS)
HSC
2018 — 2019
G.N. National Public School - India
SSC
2016 — 2017
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