Kushagra Shrivastava

About Kushagra Shrivastava

I am currently working as Program manager - Growth Strategy (DGM band) in Paytm.I have ~7.5 years of experience revolving around Program management, Growth Strategy, Business intelligence & Analytics, Customer activation & retention, Sales excellence, Market research, Go-to-market strategy, Competitive landscaping, Project management and Stakeholder management.In my current role at Paytm, I am working as Senior Manager (Growth Strategy). I am responsible to manage the growth charter of Paytm\'s PoS machine portfolio. My job also involves running offline & online (CLM) programs to winback churned & degrowing merchant and increase overall GMV. A part of my job includes merchant lifecycle management & merchant engagement through Paytm for Business app and digital marketing channels. By running various activities, we were able to achieve a GMV growth of 1.1x in Q4\'25 & MAU growth of 5%. To execute various growth strategies, I leverage 4 levers: Sales team, After sales service team, Call center team & Campaigns team.In my previous role at Paytm, I helped the CBO to execute key strategic plans and run business efficiently. I kept a track of important initiatives by arranging stakeholder meetings, handling trackers and project plans. I manage reports & dashboards for CBO’s understanding on Collections, revenue components, hiring & org structure. I also worked on analysis & independent projects like partner cohort, ticket analysis, MIS automation, mkt research etc. I also maintained a task list for the CBO and ensure action items are achieved by all stakeholders as per timeline. I was also involved in Project management of User acquisition campaigns by liasoning b/w Paytm teams to achieve project milestones.In my previous job, I worked on Credit Line Increase program of a global retail bank. In my last project, I worked on risk policy and launch strategy of a new personal loan product meant for credit card customers. Another project involved increasing customer engagement and retention via existing and new streams along with minimizing credit risk.I have a track record of delivering high quality results while meeting strict deadlines and handling multiple work streams simultaneously. I also possess experience in driving key projects from conceptualization to efficient execution. I have expertise in stakeholder management, collaborating with C-suite executives, vendors, and cross-functional teams (sales, operations, campaigns, product) to ensure alignment on key business objectives

Experience

1. General Manager - Growth & Monetization - Merchant Offline Business

   BharatPe

   Sep 2025 — Present · Gurugram, IN

Education

• Indian Institute of Technology (Banaras Hindu University), Varanasi

  Bachelor of Technology - BTech, Chemical Engineering

• Indian Institute of Management, Lucknow

  Master of Business Administration - MBA, General Management

  2017 — 2019

Skills

• Matlab
• Petrochemical
• Convincing Power
• Thermodynamics
• Process Engineering
• C++
• Research
• Process Simulation
• Core Java
• Materials Science
• Management
• Chemical Engineering
• Distillation
• Polymers
• Communication
• Aspen Plus
• Simulations
• Process Optimization
• Aspen Hysys