Kushagra Aggarwal

About Kushagra Aggarwal

A passionate and motivated Certified Salesforce Administrator with a successful track…

Experience

1. Salesforce Administrator and Developer

   net2phone

   Jul 2019 — Present

   Implemented functionalities and processes on a single salesforce instance for net2phone which are utilized by 41 teams in 10 countries on a daily basis • Responsible for finding business problems, suggesting solutions, and then implementing them with the goal of not only increasing user adoption but also increasing their efficiency by reducing the number of clicks and empowering users with automation. • Migrated USA and South American support teams from Freshdesk to the Salesforce service console • Migrated USA billing team from Telebill to Billing platform which is highly integrated with Salesforce. •Migrated Mexico team from NetSuite to Billing Platform/Salesforce and the Uruguay team from Hubspot to Salesforce Sales and Service Console • Continually building and supporting several integrations between Salesforce, Slack, Bandwidth, Billing Platform, Google Calendar, HubSpot • Managing and mentoring 2 Salesforce Administrator for 2 years • Extensive experience with salesforce security and sharing settings including org-wide sharing rules, permission sets, profile permissions, and role hierarchy setup • Empowering Users, Managers, and Executives with ongoing personalized reports and Dashboards to help them manage their day-to-day tasks, measure the team’s performance, and plan for improved processes by analyzing the data and company growth

Skills

• Data Analysis
• Event Management
• Team Leadership
• Ms Sql Server
• Business Analysis
• Sales
• My Sql Workbench
• Microsoft Office
• Tableau
• Sql
• Public Speaking
• Java Programming
• Microsoft Excel
• Customer Service
• Project Management
• Teamwork
• Microsoft Word
• Customer Relationship Management (Crm)