Kush Saraswat
Enterprise Solution Advisor at Sarv.com | Driving AI‑powered communication to elevate customer experience & boost conversions
- Role
- Enterprise Solution Advisor at Sarv.Com
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Kush Saraswat
I am an Agilista focused on driving execution excellence by aligning strategy…
Experience
Enterprise Solution Advisor
Feb 2025 — Present · Jaipur, IN
Deployed enterprise-grade Cloud Contact Center solutions for brands like Samsung and Fino Bank, enabling 24/7 customer engagement across voice, SMS, and WhatsApp.Implemented AI chatbot and voice automation for BFSI and EdTech clients, reducing customer response times by up to 40% and improving first-contact resolution.Led consultative engagements with 100+ CXOs and IT leaders to solve pain points around communication scalability, outreach automation, and lead intelligence.Enabled campaign performance improvement by integrating RCS, WhatsApp API, and real-time analytics—resulting in up to 3x higher engagement than email.Supported national-level digital initiatives like UP112 and the National Tax Assessment Scheme, ensuring high availability and secure communication flows.
Education
School of Open Learning (DU SOL), University of Delhi
Bachelor of Commerce - BCom
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