Kush Rai

About Kush Rai

15 years of experience in IT projects across various roles from Application production…

Experience

1. Project Manager

   Wipro

   Oct 2015 — Present · Pune, IN

   Company Name : Wipro Technology Client : US BankResponsibility : Production Support Team Size : 4•Provide Tier2 support for all customers, potential customers, and all internal employees within Syncada.•Creating reports for leadership members. Tracking and preparation of monthly progress reports.•Monitoring ETL jobs, preparation of reports and sending it to respective groups like DB2 Developer and ETL developer.•Perform database updates like insert, delete, and update•Monitoring database jobs, system alerts, upon failures, troubleshooting and re-starting of jobs. Perform sanity checks for applications and remote server’s•Supports the Central team and internal TOS teams with installation, configuration, update, and maintenance of server and desktop operating systems and supporting software systems. •Maintains data files and monitors system configuration to ensure data integrity. •Monitors and fine-tunes systems to achieve optimum performance levels. •Conducts routine hardware and software audits. •Provides recommendations for hardware and system software planning and budgeting. Develops and maintains comprehensive documentation covering operating systems, hardware, and software configurations. •Analyzes and resolves hardware, networking, and operating system problems.•Manages ITSM incidents and problems for the financial crimes applications •Provides daily reporting for all file and process management •Ability to participate in a 24 x 7 On Call rotation with after hour work demands•Process/Procedure documentation.Problem identification, troubleshooting, resolution, and documentation within complex systems.•Ongoing Analysis and recommendations to ensure system stability •Application support for Syncada and Financial Crimes Applications/software (CDE,DataBase,Actimize Migration, OFAC Jobs ).•Review the quarterly and annual appraisal for team members and bew project kickoff from base level to onboarding thru Wipro Confluence tool.

Education

• R.J.College

  Master of Arts (MA), English Literature

  2007 — 2009

• R.J.College

  Bachelor of Arts (BA), English Literature

  2004 — 2007

Skills

• Operating Systems
• Management
• Oracle Sql Support
• Sdlc
• Oracle
• Leadership
• Windows Support
• IT Operations
• Sql Support
• Microsoft Sql Server
• Banking
• Team Management
• Production Support
• Sql
• Databases
• Troubleshooting
• Servers
• Itil
• Unix
• Windows Server