Kush Kumar Sohni
Asst. Manager - Service Delivery || Thought-Sol Infotech Ltd.
- Role
- Asst Manager - Service Delivery at ThoughtSol Infotech Ltd.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kush Kumar Sohni
ThoughtSol Infotech Ltd. enables seamless IT service delivery under my leadership as Service Delivery Manager. Focused on compliance with SLAs and operational KPIs, I collaborate with cross-functional teams to optimize resources and resolve escalations. Client satisfaction remains a priority, driven by transparent communication and ITIL best practices. My educational background includes ongoing studies in a Bachelor of Arts program at Subharti University, along with technical certifications in AWS SysOps Administration and Digital Marketing. This foundation complements my expertise in IT infrastructure management, administration, and data warehousing to ensure robust service quality and continuous improvement.
Experience
Asst Manager - Service Delivery
Sep 2025 — Present · Gurugram, IN
Key Roles & Responsibilities1. Oversee end-to-end delivery of IT services, ensuring compliance with Service Level Agreements (SLAs) and operational KPIs.2. Act as the primary point of contact for client relationships, ensuring satisfaction through transparent communication and prompt issue resolution.3. Coordinate internal cross-functional teams for successful service delivery, resource allocation, and resolving escalations.4. Monitor service performance, analyze data for trends, and implement actions to optimize service quality.5. Lead implementation of ITIL best practices to standardize service management processes and drive continuous improvement.6. Prepare and present detailed service performance reports for management and stakeholders.7. Manage incident and problem resolution, perform root cause analysis, and ensure lessons learned are applied to prevent recurrence.
Education
Expert Training Institute
Chip Level Hardware Engineer, Computer Hardware Engineering
Subharti University
Bachelor of Arts - BA
Jetking Noida Learning Center
Hardware and Network Engineer, Information Technology
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