Kush Gupta
Technical Project Manager
- Role
- Lims Support Engineer and Asst Project Manager (Lims IT) at Core Diagnostics
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Kush Gupta
1.With 7 years of experience in the IT sector, focusing on delivering exceptional…
Experience
Lims Support Engineer and Asst Project Manager (Lims IT)
May 2022 — Present · Gurugram, IN
Analyzed and documented operational processes to enhance productivity within the IT and Product teams, ensuring alignment with organizational goals. Managed a formal system for IT service management and project management, fostering improved communication between project managers and development teams. Addressed daily ticketing issues related to hardware, software, and applications, ensuring timely resolution and minimal disruption to operations. Administered escalations related to LIMS, providing expert support and guidance to users while ensuring compliance with established protocols. Engaged with clients to gather requirements and establish various laboratory setups, ensuring that client needs were met with precision and efficiency. Maintained strict adherence to project timelines, delivering results to stakeholders while managing ticket query SLAs effectively.
Education
Swami Vivekananda Subharti University, Meerut
Master's degree, MBA
Subharti University
Bachelor's degree, BCA
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