Kurt Potter

Operations Brand Manager @Jani-King International, Inc.

Omaha, NE, US

Operations Brand Manager, Jani-King of Omaha, Omaha, NE. January 2018 – Present•Provide ongoing coaching, mentoring and direction to our Franchise Owners as a Subject Matter Expert in the commercial cleaning industry while growing the regional office •Reached the highest regional Gross Total Revenue in 2021 combined with the lowest cancellation rates four consecutive years earning a company incentive trip for 20••••22 GTR surpassed 2021. •Complete inspections amongst 400 commercial accounts at any given time while exercising all channels of communication •Train and educate over 40 Franchise Owners on Safety, Policies/Procedures, Communication & Operations•Put together bids and deliver proposals with either a standard or customized scope of work in providing services to meet the customer expectations•Place franchise owners in accounts completing walk-through appointments with the customers and managing the on-boarding experience and startup of new accounts as well as the overall relationship in a taking a proactive approach •Manage and negotiate contracts ensuring customers adhere to agreed contractual terms and make certain that proper forms and steps are utilized for non-compliance, transfers, applying credits and addendums made to contracts•Conduct necessary on-site visits while consulting with franchise owners and clients to resolve complaints•Coordinate additional requests while acting with a sense of urgency in providing solutions to ensure customer retention •Completion of 10-hour OSHA certification and Personnel Carrier Safety Training•Signing over 40 new contracts along with over sold in custom & one-off work for both current & non-customers

University of Nebraska-Lincoln

Bachelor of Science, Business Administration

University of Nebraska-Lincoln

Bachelor of Science - Business Administration, Business Administration and Management, General