Kurt Willrich

Management Analyst Servicenow Csa & Cad @U.S. Department of Veterans Affairs

Washington, DC, US

Served as the Program Manager for a $150M IT Service Support contract, expertly overseeing the execution of 80 contractors supporting Data Visualizations, Portfolio Analysis, ServiceNow Implementation Support, and Budget Prioritization.• Optimized efficiency for the ServiceNow Citizen Development Team, by obtaining ServiceNow Business Process Analyst, Certified System Administrator, and Certified Application Developer roles, integrating IT Portfolio data and reducing redundant processes.• Served as the Prioritization Team Lead, skillfully navigating complex organizational dynamics by developing and implementing OIT\'s prioritization vision, resulting in a list of over 900 budget line items valued at over $6B being delivered on time to Congress.• Informed the CFO, IT Governance bodies, Senior Executive Leadership, Senior Leaders, and staff on budget prioritization initiatives and improvements to allow informed decision-making, resulting in positive process changes.• Conducts thorough testing of ServiceNow configurations to validate functionality,data integrity, and user experience by conducting User Acceptance Testing and participating in Agile development sprints to deliver high-quality, tested code.

Norwich University

Bachelor's of Science Degree (B.S.)

Defense Language Institute

Associate of Arts (A.A.)