Kurt Smith
If you have an IT Staffing need, chances are I know someone who does that!
- Role
- Coach at Foundever
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Kurt Smith
We provide virtual bench, contract, contract to perm, and direct hire Technology…
Experience
Coach
Oct 2024 — Present · US
Coach and performance leader for a fully remote team of 22 customer service representatives supporting a large, regulated insurance program.Led team performance from the lower tier of campaign rankings to #1 overall within 30 days, sustaining top performance for seven consecutive months through consistent coaching standards and disciplined metric oversight.Oversaw performance across key operational metrics including call quality, average handle time (AHT), customer policy renewals, policy retention, schedule adherence, and transfers to the sales department.Established clear performance expectations and coaching standards that improved agent quality, efficiency, and metric reliability across the team.Fostered a high-engagement, people-centered team culture focused on accountability, confidence, and continuous improvement in a fully remote environment.Prepared and mentored multiple team members for advancement, contributing to internal promotions and long-term career growth.
Education
Concordia University Chicago
Bachelor of Arts (B.A.)
1983 — 1986
Bethany Lutheran Theological Seminary
Masters of Divinity
1989 — 1990
Wisconsin Lutheran Seminary
Theological and Ministerial Studies
1986 — 1989
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.