Kurtis Gomez
Self-starter who excels at record maintenance, reporting and compliance.
- Role
- Sr Billing Service Analyst at The Hartford
- Location
- Myrtle Beach, SC, US
- LinkedIn followers
- 500 followers
About Kurtis Gomez
Results-driven Senior Financial Operations Analyst with 10+ years of experience managing…
Experience
Sr Billing Service Analyst
Jan 2025 — Present
Address payment discrepancies by liaising with brokers/accounts.• Resolve issues through corrective actions or ongoing follow-up with brokers/accounts.• Review and interpret sold documentation, completing system billing setups.• Assist colleagues with complex or unusual sold parameters.• Respond to both routine and complex customer inquiries.• Act as a resource for team members on the most intricate issues.• Participate in IT customer testing initiatives.• Engage in process improvement projects.• Coordinate correction activities within The Hartford, ensuring resolution and supporting team members.
Education
New Britain High School
Diploma, General Studies
1997 — 2001
Skills
- Software Documentation
- Healthcare
- Call Centers
- Organization & Prioritization Skills
- Administration
- Training and Coaching Essentials
- Health Insurance
- Microsoft Word, Excel, Publisher, Powerpoint and Outlook
- Internet Navigation
- Leadership
- Punctuality
- Customer Service
- Organization
- Public Speaking
- Performance Evaluation and Payroll
- Data Entry
- Outstanding Customer Service
- Initiative
- Prioritization
- Account Management
- Solid Leadership Skills Including Staff Development
- Payroll
- Training
- Problem Solving
- Motivation
- Employee Benefits
- Strategic Planning
- Articulate Written and Oral Communication Abilities
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