Kurt Ferse
Customer Service Manager
- Role
- Customer Service Manager, North America at Elevate Outdoor Collective
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kurt Ferse
Uniquely skilled professional with established careers in management within the outdoor recreation industry and as a charter fishing captain in Alaska. I am compelled by my passion to experience the world outside and to utilize professional work opportunities to feed that passion. As a manager, I am driven to seek out talent in the workforce and once hired, capitalize on an employee’s professional background and strengths to not just create positive contributions that improve the company\'s bottom line, but make meaningful and lasting change to the SOP. Specialties: Hiring and Training, SOP Creation, Cross Functional Team Leadership, Business Process Improvement, Microsoft Office Suite, NetSuite, SAP, Evolve IP (Admin level)
Experience
Customer Service Manager, North America
Sep 2024 — Present
Promoted to Technical Services Manager and tasked with developing, launching, and managing the Technical Services team, providing technical and warranty support for 9 brands under the Elevate Outdoor Collective umbrella. • Manage a staff of full time and seasonal employees to help provide superior consumer and dealer product support, handling over email contacts, and calls annually. • Serve an additional role as liability liaison for the company, handling highly confidential communications between customers and company\'s legal team.
Education
Crawford Nautical School
USCG Master License, 25 Gross Tons
2004 — 2004
Western Washington University
B.A., Spanish
1996 — 2001
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