Kurt McLoud
Managing Director of Service Center Operations - East at Amica Mutual Insurance
- Role
- Managing Director at Amica Insurance
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
Experience
Managing Director
Jun 2006 — Present · Lincoln, RI, US
Lead a 130 person contact center comprised of multiple teams tasked with providing award winning customer service experiences through multiple customer access channels 7 days a week •Develop and implement goals to improve operational efficiency, policy holder growth, customer experience, and employee engagement•Analyze data to identify and take advantage of additional team growth opportunitiesRoles with Amica:Managing Director - Service Center Operations East - Lincoln, RI (May 2019 - Present)Branch Manager - Greenville, SC (June 2018 - May 2019)Sales & Client Services Manager - Greenville, SC (July 2014 - June 2018)Sales & Client Services Manager - Milwaukee, WI (June 2013 - July 2014)Sales & Client Services Supervisor - Seattle, WA (August 2011 - June 2013)Asst. Sales & Client Services Supervisor - Spokane, WA (September 2010 - August 2011)Sr. Account Manager - Spokane, WA (February 2009 - September 2010)Account Manager - Raynham, MA (December 2006 - February 2009)Associate Account Manager - Lincoln, RI & Raynham, MA (June 2006 - December 2006)
Education
Sacred Heart University
Bachelor of Arts, History
2002 — 2006
Skills
- Property & Casualty Insurance
- Customer Service
- Liability
- Underwriting
- Insurance
- General Insurance
- Management
- Claim
- Umbrella Insurance
- Casualty
- Casualty Insurance
- Call Centers
- Leadership
- Microsoft Office
- Sales
- Coaching
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