Kurt Kuhnle
🎯 Customer Success & Ops Leader | Expert in Team Development, CX, Service Recovery & Scalable Training | Data-Driven, Empathetic Leader | Tableau & Excel Certified | BS Candidate: Al in Business/Data Analytics (ASU)
- Role
- Operations Manager, Customer Solutions at 1-2-3 Equipment Solutions
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Kurt Kuhnle
I’m a people-first operations and training leader with 15+ years of experience leading…
Experience
Operations Manager, Customer Solutions
Jul 2024 — Present · Richmond, VA, US
Spearheaded the development of a company-wide training program for Customer Care, Dispatch, and Purchasing teams, reducing onboarding time and improving service quality. Partnered with senior leadership to optimize operations and drive customer retention, balancing efficiency with high-touch service. Managed escalated service issues and restored customer satisfaction through fast, strategic recovery efforts. Contributed to sustainable financial growth by improving internal workflows and aligning team structure to business goals. Championed cross-functional collaboration to elevate team performance and customer outcomes.
Education
Arizona State University
Bachelor of Science - Business Administration, Major: Organizational Leadership | Minor: Business Data Analytics
Rutgers University–Newark
Bachelor of Science - Business Administration, Finance & Economics
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