Kurt Carmack
Assistant Vice President, Consumer Products Strategic Analyst Ii @Bank of America
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WORK HISTORY
Assistant Vice President, Consumer Products Strategic Analyst Ii @Bank of America
Jacksonville, FL, US
Default mortgage loan inventory surveillance, identification and remediation of system, reporting, policy and process issues, data analysis, forecasting, letter review updates and compliance, project management; Lead research on Legal, Risk, Compliance, and Audit requests to ensure that HUD and regulatory requirements are met; Monthly invoice reconciliation, validation and work with vendors to remediate any discrepancies; Analyze data trends and workflow routines to ensure processes are efficient and effective while identifying ways to improve and reduce operational risk; Create process maps, write policy and procedure guides, as well as review past guides for revisions and then work with LOB partners to publish new or updated procedures to our procedure portal. Contribute root cause analysis on various issues and process gaps. Identifies risks associated with process changes and advises on solutions to mitigate risk. Analyzes data trends and prepares reports to help monitor and evaluate operational activities. Collaborates with associate readiness on upcoming policy/procedure/letter change communications. Manage daily operations to ensure SLA performance meets production and quality. Work closely with the mortgage investor relations team to provide information to customers with who owns their loan. Review file escalations and provide research findings. Invoice reconciliation and validation.
EDUCATION
University of North Florida
Bachelor of Business Administration (B.B.A.), Financial Planning and Services
SKILLS
ABOUT KURT CARMACK
Experienced Bank of America Assistant Vice President within the home loan mortgage industry with a demonstrated history of working in banking, customer service, and data analysis; strong background researching Securities/Security Analysis, Home Refinance, Loss Mitigation, Mortgage Default, and Financial Services/Finance. Strong support professional with a Bachelor of Business Administration (B.B.A.) focused in Financial Planning and Services from University of North Florida.
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