Kim Urquhart

External Case Manager Liaison @Christian Health

Wyckoff, NJ, US

Enhances program visibility by participating in various external marketing events and community partnership opportunities; markets the facility programs and services to health-related audiences and consumers.Manages the facility census by acting as a liaison between external referral sources and internal operations.Build and maintain mutually beneficial relationships.Identifies and cultivates ongoing relationships with viable referral sources (including but not limited to: hospital personnel, physicians, discharge planners, social workers, nurse case managers, rehab staff, management staff, alternate care facilities, geriatric care managers, insurance representatives, clients and consumers. Screens referrals to establish eligibility for care at Christian Health.Interfaces with physicians.Conducts Pre-admission/readmission assessment visits.Works closely with Nursing, Clinical Education, Dietary, Rehab departments.Works collaboratively with Admissions Team members as well as nursing, medical and other internal and external staff to facilitate referral conversion through skilled communication and positive motivation. Ensures PASRR collection/compliance prior to admission. Works effectively with the Office of Community Choice Options (OCCO).Tracks referrals and follows hospitalized patients to facilitate appropriate readmissions to the facility.Supports ACO partnerships by attending collaborative meetings, fostering good communication between organizations. Provides feedback and recommendations for program development, quality and clinical improvement initiatives.Promotes patient satisfaction goals.Documents and distributes appropriate and complete information to the Care Team.Assists with the development of annual goals, objectives and strategic plans and maintains focus on departmental and organizational goals.