Kuppili Sai Krishna

Ops Manager | Rufus|Artificial Intelligence|Machine Learning | LLM | HITL | Alexa | Amazon

Role
Manager at Amazon
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Kuppili Sai Krishna

Accomplished Operations Manager with meticulous attention to detail, boasting over 12+…

Experience

  1. Manager

    Amazon

    Jun 2022 — Present · IN

    Spearheading the management of Machine Learning support operations with a substantial team of ~100+ FTEs, employing a HITL (Human in the Loop) model. Orchestrating initiatives to enhance quality within the Fulfillment Center space, utilizing a comprehensive set of predefined metrics & Overseeing critical Key Result Areas (KRAs) including Service Level Management, Quality Scores, Accuracy, and CSAT scores. Driving Attrition Management, Efficiency Enhancement, Process Re-engineering, and Performance Management to ensure operational excellence. Leading diverse ongoing and new projects geared towards operational improvement within Fulfillment Centers, as well as enhancing the well-being of associates in their work environment.

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Kuppili Sai Krishna — Manager at Amazon in Bengaluru, KA, IN | Unifers