Kuppa Nagarjuna
Senior Manager – Customer Success | Driving Revenue Growth, Retention & Scalable SaaS Solutions | ABM & GTM Strategist | Cross-Functional Leader
- Role
- Senior Manager - Customer Success at Easywebinar
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kuppa Nagarjuna
With 8+ years of experience across SaaS, fintech, and B2B markets, I currently lead sales…
Experience
Senior Manager - Customer Success
Dec 2024 — Present · Las Vegas, NV, US
Directed a 25-person team with a $3.5M+ ARR portfolio responsible for expansion and retention.• Created and enforced customer success playbooks, health scoring algorithms, and ran quarterly business reviews to minimize churn.• Worked with product, sales, and marketing teams to influence feature adoption and align go-to-market strategies.• Coordinated client relationships with major enterprise accounts to drive adoption and derive value through cross-sells and upsells.• Formed strong partnerships with influencers and affiliates to generate co-sell revenue and increase customer reach.• Used CRM and marketing tools to maximize customer engagement and operational effectiveness.
Education
Godavari College of Engineering
Bachelor's degree
2013 — 2017
Unlearn Product
PM FELLOW
2023 — 2023
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