Pankaj Kumar

About Pankaj Kumar

I combine strategic foresight, technology depth, and transformation leadership to deliver high-impact outcomes in complex and global environments. With a career spanning India, UK, US, Europe, the Gulf, and Asia, I have led multi-million-dollar portfolios, contracts, built deep customer relationships, and driven measurable business growth. Global Strategic & Delivery Leadership • Delivered 300% revenue growth in Qatar through disciplined governance, operational excellence, and strong customer engagement. • Successfully transitioned Wipro LLC to Wipro QFC, removing heavy sponsorship costs and ensuring regulatory compliance. • Led mission-critical delivery during the FIFA World Cup 2022, ensuring seamless operations in globally high-visibility conditions. • Built and led multicultural teams of 550+ professionals across continents and time zones. Industry Expertise Across 6 Key SectorsWorked extensively across:Communication | BFSI | Telecom | Aviation | Public Service | HealthcareDriving digitalisation, operational efficiency, and business transformation in every sector. Major Global Transformation Achievements • Led critical financial transformation initiatives in London, impacting enterprise-wide banking and finance systems. • Spearheaded digital transformation across all major telecom service providers in the UK & Europe, modernising platforms and customer digital journeys. • Managed multi-million-dollar program portfolios with a focus on cost optimisation, delivery maturity, and long-term value creation. • Led end-to-end transition of a major US Healthcare portfolio from scratch, delivering within highly competitive timelines and setting up a fully operational and high-performing delivery ecosystem. Innovation, IP, and Thought Leadership • Holder of 9 registered copyrights across leadership, branding, and brand sustainability models. • 2 patents in innovation frameworks and delivery excellence. • Published author and creator of a copyrighted agile training model. Awards & Recognition • 3 International European Awards for IT Delivery, Transformation Leadership & Program Excellence. • 4 National IT Awards (India) for digital innovation, customer value creation, and delivery excellence. • Dozens of additional awards in Leadership, People Management, Automation, Digitalisation, and Organizational Excellence, reflecting consistent high performance and a strong innovation mindset. • Frequently recognized for ethics, discipline, strategic leadership, and people development.

Experience

1. Non- Executive Advisor & Leadership Mentor

   Jagma Consulting

   Mar 2025 — Present · Patna, IN

   Non- Executive Advisor & Leadership Mentor

Education

• Don Bosco Academy, Patna

  High School, 10th

• Indian Institute of Management, Lucknow

  EGMP05, Business Administration and Management, General

  2013 — 2014

• The ICFAI University, Tripura

  Master of Business Administration (M.B.A.), Marketing/Marketing Management, General

  2011 — 2013

• GlobalNxt University

  Certificate in Global BusinessLeadership from GlobalNxt, Kuala Lumpur, Malaysia, Global Business Leadership

  2015 — 2016

• Visvesvaraya Technological University

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2000 — 2004

• Savitribai Phule Pune University

  Doctor of Philosophy - PhD, Marketing/Marketing Management, General

  2018 — 2021