Nick Kuo
Product Support Specialist at The Agency RE
- Role
- Product Support Specialist at The Agency RE
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Nick Kuo
I have always been fascinated with data and what you can learn from it. Taking those learnings and applying them in practical ways to solve problems is something that has just come natural to me. My 5+ years of user support, data management and user experience (UX) design along with my background and degree in psychology and immense passion for helping people has fueled my success so far. I look forward to continue learning and growing, utilizing my analytical, problem-solving, and leadership skills in forward-thinking ways to help move the world forward.Relevant Skills: Usability Testing, User Interviews, User Flows, Wireframing, Jira, Zendesk, Salesforce, Tutorial Creation, Data Analysis, Google Suite & Apps, Microsoft Suite, Public Speaking, Sketch, Statistics, Project Management
Experience
Product Support Specialist
Jun 2021 — Present · New York, NY, US
The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world\'s prime markets and celebrated destinations. As of May 2022, we are proud to announce that Triplemint is now The Agency New York!Key responsibilities included but are not limited to leading monthly product trainings for hundreds of new real estate agents for our real estate search tools and Salesforce, creating over 20 hours of video tutorials and accompanying text tutorials, and participating in product sprint meetings to address tickets and feature requests.
Education
General Assembly
User Experience Design Immersive
2016 — 2016
University of Michigan
Bachelor of Arts - BA, Psychology
2011 — 2015
Skills
- Keynote
- Site Maps
- Social Media
- User Interface Design
- Persona Creation
- Statistics
- Wireframes
- Sketch App
- Information Architecture
- Spss
- User Experience Design
- Microsoft Office
- Sprints
- Surveying
- Ios Design
- Competitive Analysis
- Omnigraffle
- Usability Testing
- Microsoft Excel
- Leadership
- User Flows
- Public Speaking
- User Experience
- Agile Methodologies
- Responsive Web Design
- Microsoft Word
- Storyboarding
- Project Management
- Rapid Prototyping
- User Research
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