Kunle Jacobs
ServiceNow Senior Business Analyst
- Role
- Servicenow Business Analyst at Verizon
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Kunle Jacobs
Highly skilled ServiceNow Business Analyst, with a strong ability to easily identify the organization\'s current business process, area of improvement, and recommend solutions that follow ServiceNow best practices. Ready to contribute to the growth and success of the organization by utilizing my exceptional analytical, communication, and problem-solving skills. I have excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels. Furthermore, I easily adapt to changing conditions, strategies and organizational direction.
Experience
Servicenow Business Analyst
Aug 2020 — Present · TX, US
Used design thinking principles which helped to understand customer pain points while eliciting requirements for new service or enhancement from Stakeholders and translate it into a technical specification document.*Communicate with Project Manager on various project activities. Involve in user story prioritization, Sprint planning, daily stand-up, Sprint review and Sprint Retrospective by working with Scrum team and Project Manager.*Working with Technical teams to identify options to meet business requirements *Participating in unit testing of stories, creation of test scripts to validate requirements, and facilitating Demos and Users Acceptance Testing with the customer to validate requirements.*Obtain Sign-off from customer after validation and participate in ServiceNow production releases and provide testing support.*Execute and also document test results including logging defects *Prepare and deliver reports, recommendations, or alternatives that address technical solutions to existing business challenges.
Education
Osun State college of Technology
Bachelor's degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.