Kunj Vachhani

Operations Manager @Olivia\'s Cake Pops

Mississauga, ON, CA

Olivia\'s Cake Pops is a specialized manufacturer of gourmet cake pops, known for high-quality ingredients and creative designs, supplying to retail partners, corporate events, and direct online customers throughout the Greater Toronto Area and beyond.Key Responsibilities & Achievements- Directed end-to-end daily operations, encompassing production planning, rigorous inventory control of perishable and non-perishable goods, and streamlined logistics to ensure timely and accurate delivery of delicious cake pops- Cultivated and managed strategic relationships with key vendors for ingredient sourcing and packaging supplies, while also overseeing customer relationship management to ensure high satisfaction and retention for B2B and direct clients- Spearheaded continuous improvement initiatives across production, supply chain, and customer service functions to optimize efficiency, reduce operational costs, and support scalable growth- Elevated B2B client satisfaction scores by 20% by developing a streamlined order management process and a proactive customer feedback loop, leading to a 15% increase in repeat business.

Northeastern University

Master of Science - MS, Project Management

Ajeenkya D Y Patil University

Bachelor of Technology - BTech, Mechatronics, Robotics, and Automation Engineering