Kunj Patel
Senior Technical Support Engineer @Forter
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WORK HISTORY
Senior Technical Support Engineer @Forter
Toronto, ON, CA
Lead advanced technical support for our most valuable customers, serving as the ultimate escalation point for complex platform issues.Act as the voice of the customer, collaborating directly with Engineering to resolve critical bugs and with Product to shape the roadmap based on user feedback.Mentor and empower the support team, creating and updating internal documentation to elevate the entire team\'s expertise and efficiency.Drive long-term customer success by enabling clients to become power users and ensuring they gain maximum value from the Forter platform.Strategically manage cross-functional collaboration, organizing both customer and internal resources to swiftly resolve high-impact issues.
EDUCATION
SVIT, Vasad Official
Bachelor's degree, Information Technology
Toronto Metropolitan University
Master of Engineering - MEng, Computer Networks
Seneca Polytechnic
High School Diploma, Computer Networking and Technical Support
ABOUT KUNJ PATEL
Forter empowers e-commerce businesses to combat fraud through advanced payment systems. As a Senior Technical Support Engineer, contributions include resolving intricate client issues, collaborating with engineering teams to address bugs, and enabling customers to harness the full potential of Forter’s platform. Partnering with cross-functional teams ensures seamless customer experiences and continuous improvements. Academic foundation includes a Master of Engineering in Computer Networks from Toronto Metropolitan University. Strengths lie in payment systems and enterprise software, with a track record of supporting complex applications in banking and credit unions. Dedicated to delivering technical solutions that foster trust, efficiency, and customer success.
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