Kunika Tripathi
9+ yrs overall work exp. of customer support as an operations manager of 3.5 years into BPO, aviation and e-commerce
- Role
- Retail Specialist Lead at Boost Mobile
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Retail Specialist Lead
Dec 2023 — Present · Homestead, PA, US
Managed daily store operations while ensuring policy compliance and smooth customer service.Drove sales of plans, devices, and accessories, contributing directly to revenue and profitability.Handled activations, upgrades, port-ins, cash management, and inventory accurately.Maintained documentation and reported operational issues promptly.Built strong customer relationships, supporting repeat business and sales targets
Education
Point Park University
Master of Science - MS, Engineering/Industrial Management
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal
BCA, Computers
2005 — 2008
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