Kundan Tiwari

Senior Executive @Zomato

Ghaziabad, IN

Professional Highlights: Streamlined induction and onboarding for 2,410 candidates, embedding SOP governance and accelerating time-to-competency through cohort-based curricula and standardized assessments. Orchestrated immersive OJT for pickers, putters, auditors, and sorters via HHD simulations, driving measurable capability uplift and reducing variance. Spearheaded end-to-end NPRO enablement from instructional design to go-live, ensuring seamless adoption and operational continuity. Designed targeted refresher interventions leveraging diagnostics, micro-learning, and data-led coaching to remediate gaps and normalize output. Executed weekly calibration for low-productivity pickers/putters, applying RCA and bespoke coaching to elevate accuracy and throughput. Piloted Cross-Deployment (FC Ninja) uplift, training 300+ associates across inter-departmental processes to enhance multi-skilling and labor elasticity. Institutionalized a TL competency framework, conducting weekly assessments to standardize supervisory practices and strengthen frontline resolution. Operationalized a 9-day new-joiner cadence (Day 1/3/6/9) for productivity and attendance tracking, enabling early attrition detection and corrective coaching. Codified Induction SOPs, embedding innovations into curricula for consistent knowledge transfer and compliance. Maintained an audit-ready training data ecosystem ensuring governance across induction, OJT, NPRO, refresher, and cross-deployment programs. Presented monthly training intelligence to leadership, translating metrics into actionable insights for KPI refinement. Managed operational callouts and escalations, aligning rapid interventions with live ops to minimize downtime and safeguard SLAs. Delivered stakeholder enablement sessions, including Site Head FDPs, earning outstanding feedback for clarity and alignment. Leveraged WMS, BPOS, TC App, and AI integrations, process optimization, and measurable productivity gains.