Kunchatiga Vedakumar

L2 Application Support Engineer | 3.9 Years Experience | ServiceNow | Azure Monitor | CyberArk | VPN | DNS | DHCP | Network & Access Support | Incident, Problem & Change Management | SQL | ITIL | SLA Management

Role
System Engineer at Tata Consultancy Services
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Kunchatiga Vedakumar

I am a results-driven System Engineer at Tata Consultancy Services (TCS) with around 4 years of experience in L2 Application and Infrastructure Support, currently supporting EY Global Services Limited. I specialize in ensuring high availability, stability, and performance of business-critical applications in a 24×7 production environment.My core expertise lies in Incident, Problem, Change, and Release Management, where I actively handle P1/P2 critical incidents, perform root cause analysis, and coordinate with cross-functional teams to deliver timely resolutions with minimal downtime. I have strong hands-on experience using ServiceNow for ITSM processes and am well-versed in ITIL best practices.I have worked extensively on Windows Server environments, Hyper-V virtualization, and Microsoft Azure, including VM operations, monitoring, and basic networking. My role also involves post-release validation, smoke testing, proactive monitoring, and detailed documentation to improve system stability and prevent recurring issues.Known for my ownership mindset and analytical approach, I actively contribute to operational excellence by improving system reliability and supporting continuous service improvements. I am currently focused on career growth into advanced support or cloud-oriented roles, where I can leverage my technical skills and enterprise support experience to deliver greater value.

Experience

  1. System Engineer

    Tata Consultancy Services

    Mar 2022 — Present · Bengaluru, IN

Education

  • Jawaharlal Nehru technological University of kakinada

    Bachelor of Technology - BTech

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Kunchatiga Vedakumar — System Engineer at Tata Consultancy Services in Bengaluru, KA, IN | Unifers