Kunal R.
Digital Solutions Success Manager | Customer - Onboarding, Adoption, Retention & Growth | Agile Leader | SaaS | PaaS | Ex-Kore.ai, TCS, WIPRO
- Role
- Senior Manager - Digital Solutions Success Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Kunal R.
A professional with 7+ years of experience in customer success and other customer facing role directing enterprise and SMB accounts. Subject matter expert in driving customer onboarding, adoption, retention, growth, client relationship management, business development, increasing Annual Recurring Revenue (ARR) through upsell / cross-sell, Net Revenue Retention (NRR), customer lifecycle management, Churn reduction and ensuring successful implementation of AI solutions and assisting solution strategy. Adept at cross-functional collaboration to deliver exceptional customer experiences.Feel free to connect with me at k••••••••@gmail.com
Experience
Senior Manager - Digital Solutions Success Manager
Feb 2026 — Present
Education
Great Lakes Institute of Management
Post Graduate Diploma in Management
Karunya Institute of Technology and Sciences
B.Tech, Electronics and Media Technology
2011 — 2015
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