Kunal Tiwari

About Kunal Tiwari

13+ Years of experience in Business Analysis, Product management, Business transformation, Development and Change management of software projects in Telecom, Ecommerce, Retail banking, Insurance domains. MBA - IT and Bachelor of Engineering in IT. Subject matter expertise in providing Telecom BSS/OSS, Ecommerce, Banking and Insurance application solutions for clients like – Telstra, NEC Corporation, American Express, Verizon Wireless, Allianz, Airtel. Presently associated with Wipro limited as Principal Consultant/ Lead Business Analyst working on design and maintenance of Telecom BSS/OSS, Ecommerce applications – Lead to cash, Order Management, CRM, Billing, Service Assurance Expertise in Discovery workshops, Requirement Gathering, Feasibility study, Analysis, Fitment, UX and Design. Rich experience in Product Management with skills in Agile and SDLC with hands on experience in JIRA, Confluence, SharePoint tools. Experience in creating comprehensive product strategy plans which aligns with company\'s goals and long-term objectives. Interact with the business stakeholders to extract issues from business problems, identify the customer needs and document business requirements. Design end to end business solutions & present to customer for business signoff. Manage product roadmap, beta / pilot / staff release planning and launch activities. Maintain product backlog, story refinement, sprint backlog and assist in creating and updating release dashboards. Expertise in creating User Journeys, As-Is to To-Be, Gap Analysis, Preparation of FunctionalRequirements, Use Case Designs, etc. Diverse experience of working on multiple technologies & platforms to leverage the underlying potential in the Network Ordering and Delivery.

Experience

1. Business Consultant

   Tech Mahindra

   Aug 2025 — Present

   Product Ownership: Story content ownership, Acceptance criteria definition, Story sign-off, Backlog prioritization and refinement. Requirements Management: Expertise in Requirement Gathering,Discovery workshops, Feasibility study, Analysis, Fitment, UX and Design. Scaled Agile Delivery: PI Planning, PI Demo preparation, Sprint planning, Release planning, SAFe practices. Technical Debt & NFRs: Capture, refine and prioritize technical debt and NFRs across sprints; ensure traceability and acceptance. Experience Management: Process Flow Designs, User Experience, User Journeys, As-Is to To-Be, Gap Analysis, Define Functional Requirements, Use Case Designs, Manage test planning, UAT. Metrics & Outcomes: Define success metrics, measure feature performance, propose BAU iterations within capacity. Leadership & Coaching: Chapter lead responsibilities, mentoring, capability building, product management community contribution. Stakeholder Management: Strong communicator across peer, line and stakeholder levels; risk and dependency management. Tools & Techniques: JIRA, Confluence, MIRO, MS Visio, SharePoint, REST/SOAP APIs, BI principles.

Education

• K. K. Wagh Institute of Engineering Education and Research, Nasik

  Bachelor of Engineering (B.E.), Information Technology

• Savitribai Phule Pune University

  MBA, Systems (I.T.)

  2010 — 2012

Skills

• Requirements Gathering
• Microsoft Sql Server
• Ms P
• Sdlc
• Business Intelligence
• User Acceptance Testing
• Html
• Project Scheduling
• Java
• Team Management
• Sap Helthcare - Ish
• Agile Methodologies
• Business Analysis
• Project Planning
• Ms Office
• Software Project Management
• Test Cases
• Software Testing
• Microsoft Office
• Requirements Analysis
• Designing Wireframes
• Testing
• Sql