Kunal Shivam

About Kunal Shivam

I am a passionate and results-driven Program Manager with a keen interest in process…

Experience

1. Manager

   Amazon

   Jul 2022 — Present · Hyderabad, IN

   Develop and execute strategies to address third-party violations, ensuring customers receive genuine products in the expected condition-Collaborate with Business Analysts and Data Scientists to identify areas for improvement in Customer and Seller Experiences. Utilize data analysis and machine learning models to create innovative strategies and a roadmap to enhance customer satisfaction-Collaborate with tech team to resolve critical and time-sensitive issues related to Marketplace operations. Build strong relationships with stakeholders globally, especially teams focused on improving the selling partner experience and implementing policies-Drive the implementation of programs to improve customer and seller satisfaction, leveraging insights from data analytics and customer feedback-Continuously monitor and assess the effectiveness of strategies and initiatives, making data-driven recommendations for optimization and innovation in order to deliver exceptional customer-centric solutions.

Education

• Darrang College

  Higher Secondary (12 Board), Science

• Gauhati University

  Bachelor of Engineering (B.E.), Mechanical Engineering

• ISBR Business School

  PGDM, Logistics, Materials, and Supply Chain Management

Skills

• Blogging
• Solid Work
• Team Building
• Flexible
• Creative Problem Solving
• Microsoft Office
• Public Speaking
• Canva
• Team Leadership