Kunal Shiradkar
ServiceNow Principal Solution Architect @Cognizant || Digital Transformation :: CIS-ITSM/HRSD/HAM/Discovery, Suite Pro Plus-ITSM/HRSD, CAD, CSA, OCA, PRINCE2, ITIL
- Role
- Associate Director at Cognizant
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Kunal Shiradkar
Digital transformation expertise with proven experience in the IT and services industry delivering end-to-end development and enhancement projects in Life Sciences, Insurance, Construction, Managed Services, ITIL, Finance, Payroll, HRMS with 20yr of professional experience and 10yr of relevant experience in ServiceNow. Responsible for a multiple ServiceNow accounts as a Lead Architect and Consultant. Agentic AI- Won the ServiceNow Agentic AI HackNow2025 Hackathon with a #1 rank across partners, and my other team placing #2 within Cognizant. Expertise- Expertise in solutioning ITIL processes, implementation of ITSM, HRSD, ITOM, ITAM, CSM process designs for dedicated customer instances & managed services- Proficient in ServiceNow development/enhancement, implementation projects- Vast technology background in PLSQL, Microsoft.Net, Database technologies- Strong customer centric approach, working & supporting across the Globe customers- NAM, EU, UK, APAC ServiceNow highlights- Employee Center & Service Portal Mobility - Now mobile app and Agent mobile app ServiceNow MS Teams integration Multi-lingual support Dynamic Translation Taxonomy Employee Center Pro features AI Search Generative AI Approvals Hub - Workday, Coupa, Concur integrations Email, SMS, Push & Actionable Push notifications Authentications – SAML (SSO), LDAP, MFA Connect chat, Agent chat, Agent workspace, Virtual Agent Guided Tours Walk-up Experience Outlook Embedded survey & Actionable message Email to ticket automation (Inbound email action) Incident creation in Outlook CMDB, Discovery, Service Mapping ITAM – HAM, SAM migration CSM implementation Integrations - Genesys chat, Bold360 BOT, Google Virtual Assistant (BOT), Azure DevOps Genesys web chat integrations - Passing security token via REST API callo Setting up the parameters with cookies On-Call feature to efficiently handle MI, P1, P2 INCs:o Schedules, ROTA, Escalation matrix notifications, Auto phone calling, SMS, Email, MS Teams, GenerateConference bridge using - ServiceNow - Twilio & Everbridge xMatters Password security norms, while resetting or changing the passwords- The checks for Historical passwordso Self-password reset by sending the verification code as an Email or SMS OOTB from Custom ITSM implementation ENTRA ID (Azure AD) User Provisioning in ServiceNow E-Bonding IT Service Management ATF (Automated Test Framework) implementation Various automations ServiceNow platform version upgrade
Experience
Associate Director
Jun 2024 — Present · Pune, IN
Education
Mumbai Educational Trust, MET League of Colleges
PG Diploma in Advanced Computing
Ramrao Adik Institute of Technology
Bachelor of Engineering (B.E.)
SIES College of Management Studies - India
EPGPBM (Executive MBA)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.