Kunal Sharma
MySQL | PowerBI | python | Application Support| Database Management| Network fundamentals
- Role
- Technical Support Engineer at QueueBuster POS
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Aug 2024 — Present · IN
Data cleaning: Proficient in data cleaning using MS Excel, including removing duplicates, handling missing values, standardizing data, and using functions like VLOOKUP, TEXT, and IFERROR for data accuracy.• Reporting bugs in software: Skilled in identifying and diagnosing software bugs by analyzing error logs, reproducing issues, and conducting thorough testing to ensure system reliability.• Troubleshooting: Proficient in troubleshooting software and system issues by replicating problems and providing effective solutions. Skilled in diagnosing root causes and collaborating with teams for quick resolution.• System & Application Monitoring: Using monitoring tools to detect failures.• Customer Issue Replication: Simulating real-world scenarios to identify bugs.• Customer Support: Replied to customer queries via email, messaging systems and support ticket platforms
Education
ABESIT
Bachelor of Technology - BTech, Data Processing and Data Processing Technology/Technician
2020 — 2024
ABESIT
Bachelor of Technology - BTech, Computer Science
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