Kunal Sawarkar
ITSM/ServiceNow Functional Counsultant | Project Lead | SIAM Vendor Management | ITIL4 | ITILV3 | PRINCE 2 | CCNP | JLPT N4 - Bilingual Japanese
- Role
- Itsm Consultant at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Kunal Sawarkar
I am an ITSM and ServiceNow Functional Consultant with 15+ years of experience in IT…
Experience
Itsm Consultant
May 2022 — Present
Work with stockholders to capture and analyze requirements for ITSM Implementation Project (Process and Tool)End to End Project Management for Driving ITSM Consulting/solutions for customers - ITSM Process and Service Now Deployment/Migration Driving ITSM Transformation by Assessment, Creating Basic and Detail Design, ServiceNow Development functional Support, Operational Testing/UAT and migration Drive the process transformation to ensure they are fit for purpose & fit for use in a Digital & Cloud enabled environment.Participate in managing the overall service quality, service availability and operational capability in conjunction with all of the relevant processes and ITSM controlsResponsible for working with the ITSM Global Service Owners (SOs), ITSM Service Automation Product Owners (POs) and vendors ITSM leads to drive requirements for service / process improvement and providing process expertise on the ITSM tooling automation journey.Responsible for active participation in streamlining key IT support processes such as Incident Management, Problem Management and Change Management etc. by leveraging automation / RPAEnsure the Service Management processes are fully integrated to each other for desired outcomesResponsible for driving continuous improvement across key support processes, and ITSM Suite # ServiceNowParticipate in the governance of ITSM Processes and associated reporting to enable truly verified and validated CSL/KPI Reports
Education
Yeshwantrao Chavan College of Engineering
B.E
2003 — 2006
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