Kunal Roy
Technical Account Manager at Ideagen
- Role
- Technical Account Manager at Ideagen
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kunal Roy
I specialize in turning complex business challenges into simple, scalable solutions that…
Experience
Technical Account Manager
Nov 2024 — Present · Hyderabad, IN
As a Technical Account Manager, I act as a strategic advisor, helping businesses optimize enterprise solutions, automate workflows, and enhance operational efficiency. I provide technical guidance, process optimization, and data-driven insights, ensuring clients maximize the value of their solutions. Engaged with stakeholders at all levels, offering expertise in business process automation, best practices, and software capabilities, driving a 30% increase in system efficiency. Translated complex business needs into scalable, high-performance solutions, aligning technology with organizational goals and increasing user adoption by 25%. Led enterprise software implementation & workflow automation, streamlining operations and reducing manual efforts by 40%, improving compliance and data accuracy. Developed data-driven dashboards & KPIs, enhancing real-time decision-making and improving reporting efficiency by 35%. Directed technical support & incident resolution, reducing ticket resolution time by 35% and boosting customer satisfaction. Advised on software expansion opportunities, leading to a 20% increase in feature adoption and higher ROI for clients.
Education
Kalinga Institute of Industrial Technology, Bhubaneswar
Bachelor of Technology - BTech, Computer Software Engineering
2017 — 2021
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